Refunds / Returns
Because of the nature of our business, we do not offer refunds and returns are not possible.
Late or Missing Certificates
If you have not received your Certificate within 24 business hours of your purchase, please contact us at firstname.lastname@example.org.
Tree Planting Location Changes
Once a tree has been purchased for planting, we are unable to change the location that you designated in your order.
If you have a specific situation that you wish to communicate with us about, please e-mail us at email@example.com.
We are usually able to respond to e-mails within 48 business hours of the receipt of your request.